• CENTRAL OFFICE / RUSSIA+7 499 705 1000
  • OFFICE IN UKRAINE+380 44 205 0000

CONTACT CENTER FOR BANKS AND FINANCIAL COMPANIES

BEEPER - EXPERT
TO IMPROVE THE CUSTOMER EXPERIENCE

OUR MISSION

  • We Love & Respect Our Partners And Their Brands
  • We Strive To Become Better In Everything
  • We Transform Energy Of The Present Into Communications Of The Future 

OUR PHILOSOPHY

  • PEOPLE
    We know that each of us is unique, and we appreciate it in each other
  • BUSINESS
    We persistently achieve our goals & priorities
  • TECHNOLOGY 
    We guarantee reliability, safety & security
  • DEVELOPMENT 
    We are transforming together with the world & inoovations
  • SOLUTIONS
    We develop & implement expert solutions

 

HOT LINE CUSTOMER SERVICE
FOR BANKS

  • Customer support on choosing the right model/product, sales of products & accessories
  • Consulting on technical & quality characteristics
  • Reception and registration of orders/requests
  • Informing on delivery terms & conditions, status of order
  • Guarantee/service support
  • Callback service
  • Telemarketing
  • Multi chanel: web-chat  sms  e-mail
  • Processing of inbound orders
     

SEND A REQUEST

 

EXPERT SOLUTIONS

MARKET RESEARCH

Polls, questionnaire surveys and other methods of market research, products/services, customers (loyalty, satisfaction, service quality, needs), etc.

WELCOME CALL

The first contact with a new customer in order to determine the level of satisfaction with the product/service/support or the sales process. Database generation

DIRECT MARKETING

Offering a more beneficial service conditions for customers; cross sales

TELEMARKETING

Sales of main and additional products, services and support of the company by means of outgoing communications or when processing incoming customer requests

HOTLINE

Customer notification of new and supplementary products, services and support options within the framework of the dedicated customer support service

HOTLINE IN THE AUTOMATIC MODE (IVR)

SEND A REQUEST FOR ADVICE ON ACQUISITION AND SALES

OUR EXPERIENCE AND CASES

CASE: ANDRADRATING

TASKS AND REQUIREMENTS

  • Underwriting (mortgages / loans): checking solvency, creditworthiness of borrowers before issuing a mortgage loan / loan, underwriting real estate, checking pools of mortgages to make a decision about the possibility of a surety
  • Additional functionality: preparation of a package of documents (Credit agreement / loan agreement, payment schedule, purchase agreement, CPM schedule, mortgage)
  • Provision of parameters: norms of development of one operator, speed of processing applications and the quality of not more than 5% of critical errors

SPECIFICS

  • Selection: the difficulty of finding high-quality underwriters in large quantities from the banking sector to a non-banking organization
  • Separate premises in the territory of two contact centers, special security measures and working hours of employees
  • Channels: Customer’s software, telephone verification

RESULT

  • Selection: a dynamic increase in the number of 4 times a year, ensured the optimal number of staff to perform all indicators
  • Scaling: an increase in the volume of applications 4 times a year

CASE: TELEMARKETING

TASKS AND REQUIREMENTS

  • Sales of credit cards (outbound telemarketing)
  • Service in all regions of Russia
  • More than 250 operator jobs
  • Traffic scaling 2 times

SPECIFICS

  • Technologies: A consolidated operational report has been developed: data on base development, operational indicators, statistics on contact status, telephony report, etc.
  • Implemented data transfer via API channel: contact data, sound files
  • Training: During the scaling period, the training program was reduced from 5 to 3 working days without decreasing the effectiveness indicator

RESULT

  • Sales: Conversion rate (rate of orders per hour) above target
  • Scaling: 2 times increase in traffic, while maintaining sales efficiency

REQUEST CASE

 

 

order our services

 

Moscow office: 

Moscow, 21 Novy Arbat Str., 15th Floor
Tel:  +7 499 705-10-00
e-mail: sales@beeper.ru

 

SEND A REQUEST

 


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